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Cado troubleshooting (audio playback issues, failed exports & other errors)

Sorry you're having issues! If you're having technical issues with Cado, here are a few quick things to try first:

  • Refresh the app.

  • Check that your internet connection is stable.

  • Make sure you're on an up-to-date browser or app version.

Audio won't play: confirm your device volume and output are set correctly.

Export or download failed: try again after a moment — it may be a temporary hiccup.

If the problem continues, please reach out to our support team using the chat widget in the bottom-right corner of the help center. Be sure to include a description of what your issue is, and we'll get you back to making music.

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